Shipping Information

At BENEXOR, we are pleased to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your selected address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time refers to the time your package takes to reach you after it has been dispatched to the carrier. Delivery times vary depending on your location. Please find the estimated delivery times for your country below:

🇺🇸 Unites States: 7-10 buisness days
🇨🇦 Canada: 7-14 buisness days
🇬🇧 United Kingdom: 7-14 buisness days
🇦🇺 Australia: 10-20 buisness days
🌍 Worldwide: 15-30 buisness days

Please be aware that during peak times and holidays, shipping carriers may experience delays in transit and tracking updates, which are beyond our control. International orders may also face unexpected customs delays, which could extend the delivery timeframe.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to ensure that the shipping details are accurate and complete at checkout. Incomplete or incorrect shipping details may result in processing delays or order cancellation. If our system detects an address issue, our customer support team will reach out via email within 3 business days to verify your details. If we do not receive a response, we reserve the right to cancel your order.

If you notice an error in your shipping details, please contact us at contact.benexor@gmail.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee that updates can be made after this period.

Delayed Delivery

At BENEXOR, we understand the importance of timely delivery and strive to ship orders as quickly as possible. However, delivery delays may occur due to factors beyond our control, such as courier issues, severe weather, or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered promptly.

Unforeseen circumstances, such as product availability issues, address verification problems, or payment processing delays, may also affect the processing or shipment of your order. We will notify you as soon as possible if any issues arise that could cause a delay.

Please note that BENEXOR is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will keep you updated on your order status and provide any assistance needed to resolve issues.

Lost or Stolen Packages

We understand the frustration of lost or stolen packages. Once we hand your package to our courier partners, it is beyond our control. If your package is lost or stolen, please contact us at contact.benexor@gmail.com, and we will assist you in resolving the issue.

We recommend contacting the courier directly to file a claim for lost or stolen packages. Courier companies typically have a claims process that may require additional information from you. We will also follow up with the courier on your behalf and provide updates.

Please note that BENEXOR is not responsible for lost or stolen packages during shipping, as this falls outside our refund policy. Depending on the situation, we may offer a replacement if the package cannot be recovered. In some cases, the courier may locate the package and deliver it to you. If not, we suggest filing a police report.

Shipping Policy Changes

BENEXOR reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase.

By purchasing and using BENEXOR products, you agree to this Shipping Policy, including any modifications made to it.

We encourage customers to review this policy periodically to stay informed of any changes that may affect their orders. If you have any questions or concerns, please contact us at contact.benexor@gmail.com.